Whatever your question, problem, or comment, Native Outdoors' Customer Service is here to help. If there's anything we can do, just let us know! 

• General Questions on a product, service or existing order  service@nativeoutdoors.com

• Have a comment? comments@nativeoutdoors.com

• Return Authorization (see below)

• Warranty Question or Request (see below)

Did you purchase the item from Native Outdoors?  
If not, the only advice we can offer is contacting the manufacturer of your product (listed below).

If you did purchase from Native Outdoors, we can help get your warranty claim started.  Our manufacturers have asked to be in direct contact with any issues that arise from their products.  As part of our Native Outdoors Service Guarantee, we can help you get in contact with the manufacturer.  
You can also contact the manufacturer on your own to process your claim.

** Holiday Return Policy **

Native Outdoors Extended Holiday Return Policy makes gift-shopping worry free! All gift purchases made between November 15, 2009 and December 15, 2009 fall under our extended holiday return policy. Gifts that are unused and unopened may be returned up until January 15, 2010 for a full refund less shipping.

Purchases made before November 15, 2009 or after December 15, 2009 are covered by our 100% satisfaction guarantee policy. If you are not completely satisfied with your order when it arrives, return the item within 30 days of the date of purchase in good working condition ready for the shelf & we will refund your money (shipping not included - outbound or inbound). Customers who return items after the 30-days will be issued a store credit. Returns on purchases older than 60 days will not be accepted.

 Purchases  are covered by our 100% satisfaction guarantee policy. If you are not completely satisfied with your order when it arrives, return the item within 30 days of the date of purchase in good working condition ready for the shelf & we will refund your money (shipping not included - outbound or inbound). Customers who return items after the 30-days will be issued a store credit. Returns on purchases older than 60 days will not be accepted. Refunds for any returned items sold with FREE SHIPPING will be less the shipping cost to and from the customer. Special orders, clearance items or items that have been modified (i.e. arrows cut) cannot be returned.

Please Note: Due to federal laws regarding liability we cannot allow tree stands, 
compound bows, crossbows, altered products (like arrows) or opened foods to be returned.

Simply email our customer service department at returns@nativeoutdoors.com and request a Return Authorization Code. Please be sure to include the invoice number & a reason for the return. Once you have received a RA#, mark the number on the outside of the box and ship the return UPS or US Postal Service parcel post. For your protection, we recommend that you insure the package for its full value. COD's are not accepted. Send Returns and Exchanges to:

Native Outdoors LLC
223 Hubbard Drive
Heath TX 75032

Once received please allow a few days for the issuance of credit or for the shipping of an exchange.

To make sure you get everything you expect from Native Outdoors, we back your purchase with our famous 100% Satisfaction Guarantee. You can buy with confidence, knowing that if you're not completely satisfied with your order when it arrives, you can return it for a prompt exchange or refund. Consider it our way of saying 'thank you' for your support.

We've always believed that the measure of a company is the way they treat their customers. So with every order, we make this promise to you - the best quality, the best value, the best service. Guaranteed.

Native Outdoors will only allow customers to order via the on-line store if the Internet server is secure. The security certificate is built in to your web browser to allow secure access to Internet servers when performing such tasks as on-line banking or providing your credit card number, to protect your personal information.

In some cases, customers may encounter a dialog box stating "Certificate Authority is Expired" when ordering through a secure server. If you receive this dialog box, please click "Continue" and your connection with our web site will be secure. To verify that your browser is secure, look at the bottom of your browser window; Netscape displays a solid key and Internet Explorer displays a closed lock.

Click Here for the Native Outdoors Site Map

We do not ship any international orders at this time.

Printable Order Form Click Here

Order Online or Call us 877-650-7938

Gift Certificates - Click Here

Native Outdoors
223 Hubbard Drive
 Heath TX 75032

(877) 650-7938

Please Call us for Pick Up Orders and Seasonal Store Hours.

Please Note! Show season is upon us! Trucks are coming & going at all hours & we are on the road often over the next few months. Please place your order online or give us a ring & let us know what you are looking for so we can make sure that that the item is in stock & that someone will be available.